You must inform us within 24–48 hours of receiving the product via inbox or customer support.
Requests made after the given time will not be accepted.
2. Eligible Reasons for Return/Exchange
You can request a return or exchange if:
✔ You received the wrong product
✔ The size/variant does not match (exchange applicable if stock is available)
✔ The product is damaged or defective (must provide a full unboxing video as proof)
3. Non-Returnable/Non-Exchangeable Cases
Returns or exchanges will not be accepted if:
✖ The product has been used or worn
✖ Original tags/packaging are removed or damaged
✖ Color variation is due to lighting/screen display differences
✖ It is a customized or pre-order product (Final sale items)
4. Unboxing Video is Mandatory
📌 A clear, continuous unboxing video from start to finish is compulsory to claim return/exchange for damaged or incorrect products.
📌 Without a video, the claim will not be accepted.
5. Return/Exchange Process
1️⃣ Message us in the inbox
2️⃣ Provide your order number and the issue details
3️⃣ Our support team will verify the case
4️⃣ If approved, you will be guided through the return process
📍Note: If the issue is not caused by HUG BD, the customer must cover the return courier charge.
6. Refund Policy (Where Applicable)
the product is unavailable for replacement, we will issue a refund
Refunds will be made via Bkash/Nagad/Bank Transfer within 3-7 working days
Important Notes
👉 HUG BD always aims to ensure quality and honesty
👉 Please read product details carefully before placing an order
👉 For any issues, our customer support team is here to help
❤️ Your Satisfaction is Our Priority
Thank you for choosing HUG BD!
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